Privacy Policy

1. Information We Collect

To provide you with our Pro Series hardware and clinical support, we collect the following types of information:

• Identity & Contact Data: Includes your first name, last name, billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details and transaction history. (Note: Payment processing is handled by secure, PCI-compliant third-party gateways like Stripe or PayPal; Lumitha does not store your full credit card data).
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system used to access this website.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Data

We use your personal data exclusively for the following operational and clinical support purposes:

• To process and deliver your order, including managing payments, fees, and global logistics.
• To manage our relationship with you, which includes warranty registration, clinical support requests, and notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, and system security).
• To use data analytics to improve our website functionality, products, marketing, and customer experiences.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide a seamless, premium browsing experience and allows us to improve our site.

Types of Cookies We Use:

• Strictly Necessary Cookies: Required for the operation of our website (e.g., logging into secure areas, using a shopping cart, or making use of e-billing services).
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website (like the checkout process) may become inaccessible or not function properly.

4. Data Security & Storage

We have implemented state-of-the-art security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All data is encrypted via SSL (Secure Socket Layer) technology.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a strict business need to know. They will only process your personal data on our instructions, and they are subject to a strict duty of confidentiality.

5. Third-Party Links

This website may include links to third-party websites (such as clinical study databases or scientific journals). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data (the "right to be forgotten").
• Object to processing of your personal data.
• Request restriction of processing your personal data.